FAQ'S

You Asked, We Answered

HOW DOES TRACTURA WORK?

Tractura allows you to create spinal traction decompression that stretches the spine to take pressure off compressed discs. Over time this straightens the spine and improves the body's ability to heal itself.

HOW OFTEN SHOULD TRACTURA BE USED?

All depends on why you are using Tractura.  For pain relief, it should be used as needed. Our recommendation for duration is 10 – 15 minutes, to get the best results. If you are using it to avoid back pain, it should be used either in the morning before work or before going to bed daily. Athletes using Tractura to maintain performance use it before, during, and after their activities.

ARE THERE ANY SIDE EFFECTS TO DOING TRACTION THERAPY?

As with any form of exercise or physical therapy some discomfort may happen in the region where the traction is happening. In many cases the pain goes away on its own.  However, if pain persists discontinue use immediately! Spinal conditions vary from person to person in severity, therefore we highly recommend that you consult with your primary care physician to prevent any issues.   

  *Those with osteoporosis and certain types of cancer should not use traction therapy.*

SHOULD I DISCONTINUE OTHER TREATMENTS TO FOCUS ON TRACTURA?

Absolutely not! Tractura can help those with multiple conditions, however severity of those conditions vary. Tractura should be used to complement existing treatments. In some cases users have been able to reduce or avoid dangerous medications. In extreme case surgery has been avoided, but results are not typical of all users.  Always consult with a physician before starting traction or any form of physical therapy.

HOW BIG IS TRACTURA? HEAVY?

Tractura in its travel bag is no more than 18 inches long and only weighs 2lbs. Usually takes about a minute to setup.

I BOUGHT MY PRODUCT ON AMAZON AND ITS DEFECTIVE WHAT SHOULD I DO?

Quality is a priority at Tractura, but when issues do occur, no worries we have your “back”! Email us directly at returns@yourbacksolution.com and we will help you with your order. 

CAN I USE TRACTURA WHILE PREGNANT?

While we do understand the potential for backpain during pregnancy, we highly recommend you consult with your doctor before using this or any other type of traction device.  Tractura LLC does not endorse the use of the device during pregnancy.

DOES TRACTURA CURE BACK PAIN?

No! Tractura is an option that may help manage backpain for many when properly used. However, due to the varying types of spinal conditions it may not help everyone.  Always consult with your primary care physician before you start any type of physical regimen.

I HAVE BEEN USING TRACTURA FOR THREE DAYS AND I AM FEELING A BIT SORE. IS THIS NORMAL?

As with any exercise introduced to the body some mild soreness should be expected in the targeted region. However, if the pain you are feeling is atypical then stop using Tractura immediately and go see your primary care physician.  We always recommend before using Tractura, that people consult with their primary care physician.

I LOVE TRACTURA! HOW DO I GET FEATURED AS A SUCCESS STORY ON YOUR SITE?

We are always looking to share success stories and tips from our users. Email us at tractura@yourbacksolution.com your story in written form or video. You can also visit us on facebook. 

WHERE IS MY ORDER?

You will receive an order confirmation email, letting you know that your order is being processed. You should within 24 hours receive a second email with shipping a tracking information. If you ordered via Amazon, please check your order history for more information. 

USA // 5-7 business days
CAN// 5-7 business days 

HOW DO I WEAR THIS?

Tractura requires minimal setup but some initial guidance for best results. Please visit our How to Wear section on our website for detailed instructions on how to use. (Coming Soon) You can also watch “how to” and “tips from our users” videos on facebook and youtube.  

WHAT’S THE MINIMUM ORDER AMOUNT?

There is none

DO YOU ACCEPT RETURNS?

Tractura® offers a 30-day money-back guarantee trial period. Returns must come back in original condition, undamaged with all parts. Items sold and shipped by Tractura® can be returned, exchanged or replaced (if the item is in stock) when the items are returned by mail within 30 days of when you receive them. Email us at returns@yourbacksolution.com to initiate return process.

 

TRACTURA LLC

1-866-TRACTURA

2255 Cole Street 
Birmingham, Michigan, 48009

©2017 BY TRACTURA LLC